Refund Policy

1. Digital Products

All products sold by Zhizao Studio are digital goods delivered instantly (download link sent by email right after checkout). Because delivery is immediate and the product cannot be "returned", refunds are handled individually rather than automatically.

2. When You Can Get a Refund

We will issue a full refund if any of the following applies:

• The product does not work as described on your device, and our support team cannot resolve the issue within a reasonable time;
• You were charged more than once for the same product by mistake;
• You did not receive the product (e.g. the delivery email never arrived and re-sending failed).

3. How to Request a Refund

Email 313221691@qq.com within 14 days of purchase with:

• The email address you used at checkout;
• Your order ID (shown in your receipt);
• A brief description of the problem (a screen recording or photo helps a lot).

4. Refund Method & Timing

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the amount to appear, depending on your bank or payment provider. Sales tax collected on the order is refunded together with the product price.

5. Abuse & Fraud

We reserve the right to decline refund requests that show signs of abuse (e.g. repeated purchase-and-refund patterns) in order to keep prices fair for everyone.

6. Contact

Refund questions: 313221691@qq.com